Stop Animal Cruelty Ribbons back home

403.265.PETS (7387)
info@loveyourpet.ca

FAQ

Below are our Frequently Asked Questions. If your question is not listed, please email us at info@loveyourpet.ca

  • What are the services and costs?
    Off Leash Group and Individual Dog Walks ~ $20/hour for 1 dog
    Dog Sitting ~ $25/visit
    Overnight Care ~ $55/night
    Cats, Birds or Small Animal Sitting ~ $25/one visit per day or $40 for two
    Click here for more detailed information and more pricing options

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  • What is the weather policy?
    Off leash group walks are subject to cancellation depending on the weather. Examples: Down pouring rain or -25 Celsius cold conditions (or below). This is for the safety and care of your pet. We will however stop by and take your pet for a short walk to go to the bathroom and or feeding. If the off leash walks are cancelled due to weather, you will be notified through the communication book provided at your initial pet consultation.

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  • What areas of Calgary and Airdrie do you service?
    Love Your Pet services all areas.

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  • What is the closure schedule?
    We try our best to never close. However, on Christmas Eve, New Years Eve, New Years Day, Easter and Thanksgiving, the cost will be 1 ½ times the regular rate.

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  • What is the Cancellation Policy?
    If you are going to cancel, we require 24 hours notice for cancellation for overnight care and 5 hour notice for walks/pet sitting. Failure to do so will result in a $50 cancellation fee.

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  • How are house security and keys handled?
    Love Your Pet must have a key to your home before you leave. We will not leave keys "under the mat" or the like, due to safety issues for your home. In addition, we will NOT lock keys in the house after the last visit, as we must be able to access your home in case you are delayed on your arrival home and your pet(s) require/need additional visits. We recommend that you let us keep a copy of your keys (to be locked in a safe) for future services. If you do want your key returned, we will cautiously mail or drop off your key to you. In preparation for your pet visits, please ensure that you have a key prepared to give to your walker at the pet consultation. If a key is not provided at the pet consultation, you have two choices: You can drop off a key at our offices or We can pick up a key from you.

    All keys are labeled only with your pet's name — we do not put your address anywhere near the key.

    *Please note that there is a $30.00 charge that will be added to your invoice for key pick ups.

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  • Does my pet have to be vaccinated?
    We ensure that all dogs on group walks have up to date vaccinations and get along well in groups of other dogs.

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  • Will you look after my pet if s/he is aggressive?
    Love Your Pet does not provide pet sitting for aggressive animals, and/or animals with a history of biting. Under no circumstances do we allow cats to go outside. Because we are supporters of many rescue organizations, we politely refuse to allow cats to go outdoors while in our care.

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  • Do you provide Dog Training?
    Love Your Pet does not provide training. However, we are partnered with For Dog Sake, and will refer their services to you. They offer individual and group dog training.

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  • What do I leave out for the dog walker?
    1 or 2 clean towels Suitable container for cleaning paws Communication book & Pen (provided at your initial Pet Consultation) Food and food containers, easily accessible Leash (and collar if it is not already on the dog)

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  • What do I leave out for the cat sitter?
    Food and food containers, easily accessible Broom & dust pan (or hand vac) Litter Box cleaning supplies (must be accessible and near the litter box):Bag (for used litter, Scoop, Fresh litter

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  • What do I send with my dog for overnight care in your home?
    Enough food for the entire stay Detailed feeding instructions Toys Food Dishes Bed (if applicable) Treats Leash & collar/harness

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  • What do I leave out for my dog for overnight care in my home?
    Detailed feeding instructions Food, treats, and food dishes easily accessible Leash & collar/harness Poop bags Clean towels in the bathroom Clean Sheets on the bed (where the Animal Care Professional is staying)

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